Iinfrasol SUPPORT SERVICES COMPRISE:

Reactive Services

Got queries and concerns? Reactive services include advanced helpdesk support ensuring timely response to your queries and concerns. You can reach us through our toll free number, mail, or web. We are prompt in response, and we typically respond within 1-4 hours. Our Remote Tech Support is centralized for faster resolution. We ensure intelligent onsite deputation of skilled resources. Our Inventory Management Model is Hub & Spoke based. We also allow you access to OEM’s backbone for escalated calls. Our reactive services include an analytical report of all call closures.

Proactive Services

Proactive Services include management of your IT Infra & apps remotely while performing consistent audits and reviews. While Remote Management of Infra & Apps (RMIA) is also a different service product altogether, we include it in Guardian Services as well realizing its importance for your organization. Our Proactive Services include timely System Audits, Service Account Reviews and DR / BCP Drill.

Preventive Services

Let your IT run smoothly without obstacles with our preventive services ensure zero obstacles. It includes prevention of any mishaps. We ensure regular health checks of your IT system followed by recommendations. Patch management is a part of our Preventive Services. We also offer Planned Shutdown Support Services along with our other offerings under Preventive Services

Service Request

Anything you wish to change, add, or move? We have got you covered with our service request and backup services.

Value Added Services

Value addition of asset management, training, and customized reports makes our offerings a unique blend of all things needed.