Facility Management Services

At Iinfrasol, we provide comprehensive Facility Management Services designed to help you manage your IT business continuity in a cost-effective manner. Our approach combines people, processes, and technology to ensure your IT infrastructure remains operational while adhering to statutory and business responsibilities.

We have established ourselves as trusted partners for a diverse range of clients, from MNCs and SMEs to Public Sector Units (PSUs), fostering long-term business relationships.

Key Services Offered:

  • Server Management & Support
  • Network Management: Comprehensive LAN & WAN support
  • Wireless & VPN Management: Efficient link and bandwidth management
  • Mail and Messaging Management
  • Application Software & OS Management
  • Backup Management
  • Database Management
  • Security & Antivirus Management
  • Help Desk & Call Desk Management
  • Desktop & Client-Side Support
  • Remote Support & Troubleshooting
  • Performance Reporting

Multi-Vendor Support

Our multi-vendor support ensures you receive cutting-edge Annual Maintenance Contract (AMC) services backed by a team of experienced professionals. We prioritize reliability and regular maintenance to keep your IT systems running smoothly.

  • Centralized Helpdesk: Your one call to our helpdesk hotline ensures a response time within 4 hours.
  • Strong OEM Relationships: Leverage our partnerships for efficient support.
  • AMC Coverage: Comprehensive support for all IT-related equipment, including laptops, desktops, printers, servers, and network devices.
  • Regular Audits & Governance: Ensuring compliance and proactive resolution within agreed TATs and SLAs.
  • Skilled Repairs: Capability to repair or replace malfunctioning components with original parts.

Managed Services

We offer a variety of Managed Services to enhance your operational efficiency, including:

  • Workplace Services (Remote/Onsite)
  • Data Centre Services (Remote/Onsite)
  • Contact Centre Services
  • Device as a Service
  • Professional Services
  • Security Services
  • SD-WAN as a Service
  • SAP Services
  • Application Support Services
  • Cloud Platform Management
  • HR as a Service

Professional Services

Our Professional Services include:

  • Project Management Services
  • Consultancy Services
  • Deployment Services

Security Services

Enhance your security posture with our comprehensive offerings:

  • Vulnerability Assessment & Penetration Testing
  • Security Monitoring & Incident Response
  • Enterprise Core Network & Systems Security Testing
  • Active Threat Hunting
  • Technology Audits: Endpoint, perimeter, and firewall assessments

Data Centre Services (Remote/Onsite)

Ensure optimal data center operations with our services, including:

  • DC Monitoring & Production Operations
  • Server Monitoring & Management
  • Storage Monitoring & Management
  • Database Management
  • Backup & Recovery Management
  • Network Monitoring & Management
  • Datacenter Infrastructure Deployment

Cloud Platform Management

Optimize your cloud usage with our management services:

  • Cloud Monitoring & Management
  • Cloud Account Management
  • Access to Best-Practice Cloud Templates
  • Automated Auditing for Cloud Best Practices
  • Identity & Permissions Management
  • Secure Access Management of Virtual Machines
  • Virtual Machine (VM) Image Management
  • Disaster Recovery Solutions

Workplace Services (Remote/Onsite)

Enhance workplace productivity with our services, including:

  • Service Desk Support
  • Desk-side Support
  • Asset Management Services
  • Mobile Device Management (MDM)

Contact Centre Services

  • Call Centre Setup
  • Call Centre Operations

Device as a Service, SD-WAN as a Service, SAP Services, Application Support Services, HR as a Service

We provide tailored solutions in these areas to meet your specific business needs.