At Iinfrasol, we provide a comprehensive suite of support services designed to keep your IT infrastructure running smoothly. Our offerings are divided into three main categories: Reactive, Proactive, and Preventive Services, along with Service Requests and Value-Added Services.

Reactive Services

Got queries or concerns? Our Reactive Services include:

• Advanced Helpdesk Support: Reach us through our toll-free number, email, or web portal. We typically respond to your inquiries within 1-4 hours.
• Centralized Remote Tech Support: Our team ensures faster resolution by centralizing tech support operations.
• Intelligent Onsite Resource Deployment: Skilled professionals are deployed onsite as needed for effective problem resolution.
• Hub & Spoke Inventory Management Model: Streamlined inventory management for efficient resource allocation.
• Access to OEM Backbone: Escalate calls directly to the Original Equipment Manufacturer when necessary.
• Analytical Reporting: Receive detailed reports on all call closures to enhance visibility and accountability.

Proactive Services

Our Proactive Services focus on maintaining and optimizing your IT infrastructure through:

• Remote Management of IT Infrastructure & Applications (RMIA): We manage your IT systems remotely while ensuring consistent audits and reviews.
• System Audits: Regular audits to identify potential issues before they escalate.
• Service Account Reviews: Periodic reviews to ensure all services meet your organizational needs.
• Disaster Recovery (DR) & Business Continuity Planning (BCP) Drills: Preparedness drills to ensure your organization is ready for any eventuality.

Preventive Services

Ensure your IT runs smoothly without obstacles with our Preventive Services, which include:

• Regular Health Checks: Systematic checks to identify and rectify potential issues.
• Patch Management: Keeping your systems up-to-date with the latest patches to prevent vulnerabilities.
• Planned Shutdown Support Services: We provide support for planned shutdowns to minimize disruption.

Service Request

Need to change, add, or move something in your system? Our Service Request feature ensures that your needs are met promptly and efficiently.

Value-Added Services

We go beyond basic support by offering:

• Asset Management: Optimize your asset utilization and lifecycle.
• Training Programs: Equip your team with the skills needed to effectively use your IT infrastructure.
• Customized Reports: Tailored reports that provide insights into your IT performance and service usage.